The booking fee is required to cover the handling and processing of our event tickets. Please note that this fee is non-refundable. It helps us cover essential expenses, including the maintenance of our online ticketing system, staff salaries, and support services. The amount of the fee may vary based on factors such as ticket processing, customer service support, event-related factors, and payment processing costs. These costs are incurred by us at the time of booking, regardless of whether you attend the event or not.
All types of tickets will be delivered through email, and you have the option to download them either from the successful order confirmation page or the login area in your account.
Aside from sending tickets to the attendees, we will also send a complete set to the booker.
If your tickets don’t arrive in your email within 24 hours, please get in touch with us.
If you make an error in your purchase, we will refund it within 24 hours. After this timeframe, please submit a request. We will then connect you with the promoter to resolve any issues. Please note, booking fees cannot be refunded.
If you made an account while making a purchase, please log in and check for your ticket. If you need additional assistance, feel free to email [email protected] and we’ll investigate the matter further.
It’s possible that event organisers will require payment for name changes. To find out whether this applies to the event you plan to attend, please review the event information or reach out to us for more details.
We’re only able to help the person who bought the ticket originally, so please contact us using the email address associated with the original purchase.
For the majority of events, you will need to show photo identification issued by the government upon arrival. This is necessary to verify your age and for security reasons. If you do not have the necessary identification and are denied entry to the event, we cannot offer you a refund. It is your responsibility to make sure you bring valid identification.